Payments
We currently offer two unique ways for groups to make payments...
Classic or Online
Classic Payments
Historically group leaders have collected trip payments from their students and then their organization combined those payments into a check they mailed us. This was the 'Classic' way of handling trip payments and it afforded great flexibility to the group leader.
Online Payments
Recently groups have opted to have individual travelers make payments toward their trips online using credit cards, ACH payments and even Zelle. Online payments require that parents are very involved in their students' trip payments, communications and has stricter policies. Because online payments are non-refundable, we HIGHLY recommend travelers purchase a Travel Protection Plan.
Choices
We have found that every group is different and offering these two options allows the group leadership to decide which is best for them.
Classic payments are collected by the group leader and then deposited into the groups local account. Payments are made via the organizations checking and sent to us at GTC to be applied toward the group invoice. This form of payment offers more flexibility and many group leaders appreciate the ability to assign the group payments and fundraisers to various travelers. Paying this way does not lock in payments to individual travelers until an airline seat is assigned or the room list is submitted. Your GTC Rep can explain in greater detail what this means to your specific group.
Online payments are effectively made by a travelers' adult account holder. The account holder must first create their travel account online. They would then register the traveler (either themselves or their youth-age student) and proceed to make the scheduled payments. Youth aged travelers (under 18 years old) may not register themselves.
Online Payments: FAQs
At GTC, we believe in being completely transparent and making sure our travelers have the information they need, clearly and upfront, so there are no surprises along the way. We encourage everyone to take a few minutes to browse our Frequently Asked Questions below. And, if something isn't quite "clear as a bell," we're always happy to help! Simply give our office a call during regular business hours, and one of our friendly team members will be glad to assist you.
DONATIONS: How do I accept contributions towards my online account?
Many students have family, community members and friend that would be glad to donate toward their travel costs. The good news is that this is possible.
To accept online contributions, the account holder for the traveler (usually the travelers parent/guardian) would log into their account and set up the page. For a step-by-step guide to set up the age, CLICK HERE
POLICIES: What are the Online Payment Policies?
Because all online payments are non-refundable, it is very important for all Account Holders to read and understand the polices before making their first payment. It is for this reason that during registration we require registrants to read and agree the all the statements about payments and trip conditions.
The following are the most important terms that every Account Holder should know:
Payment Policy
Account Holder: Must be 18 or older, may register themselves as a traveler or register a student/youth traveler or both. Trip participants 17 or younger MAY NOT be Account Holders and are required to have an adult/legal guardian register for them.
Cancellation: If the group or any Account Holder cancels any portion of the travel package, all payments made toward the cancelled portion of the package shall be forfeited and are non-refundable.
Removal From Trip: Any Account Holder and their registered traveler who fails to make a scheduled payment will be removed from the trip if a scheduled payment remains outstanding for more than fourteen (14) days after the due date.
An Account Holder whose traveler has been removed from the trip may request reinstatement, subject to availability, by paying a reinstatement fee of $50 in addition to all past-due and currently due payments.
If a reinstatement payment is declined or disputed, any additional payments from that Account Holder must be made by a Zelle payment, cashier’s check or money order.
Final Payment: Each Account Holders’ final balance is due by the final balance due date indictaed online. If the final balance is NOT received on or before this date, the Account Holders’ registered traveler/s will be removed from the trip and is not eligible for reinstatement or transfer to another Account Holder/Traveler.
Payment Transfers: Account Holders may only transfer their account payments to another traveler if:
- They request the transfer in writing before the room list due date or before airline names are submitted to the airline.
- They have remained current with all payments according to the payment schedule.
- Have never been removed from the group trip.
Obligation: If the entire group or an individual cancels after 5 PM on final commitment date as indicated in the online payment schedule, they are in full penalty and must still pay the remaining balance due.
CANCELLATION: I can no longer go on the trip. What do I do?
IF YOU PURCHASED A TRAVEL PROTECTION PLAN
If you need to cancel and you purchased a Travel Protection Plan from Travel Insured International, please contact our office immediately so that we can officially cancel your trip participation and provide you a letter to submit to TII to make a claim.
- Please note that those that purchased the basic Protection Plan will need to refer to their plan coverage through Travel Insured International (sent to you immediately after paying for the plan).
- Those that purchased the Protection Plan with the Optional CFAR (Cancel For Any Reason) coverage must make claims more than 48-hours before the start of the trip.
IF YOU DID NOT PURCHASE A TRAVEL PROTECTION PLAN:
- Sadly, if you are registered and have begun making payments online but need to cancel, as per the agreement you signed when registering, those payments are non-refundable.
- If you do need to cancel and avoid continued email reminders about future payments, please email Info@GoGTC.com to officially cancel your trip.
NON-REFUNDABLE: Why are payment non-refundable?
We understand that plans can change, and we recognize that making a financial commitment to travel is an important decision. However, there are several reasons why we must maintain a non-refundable payment policy:
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Transportation (Motor Coaches): Most motor coach companies require non-refundable deposits to secure reservations and guarantee availability.
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Transportation (Airlines): Airline policies for group travel have become increasingly strict, with many requiring non-refundable deposits and payments. Some airlines, including United, may even require payment in full at the time of booking.
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Hotels & Accommodations: Student group bookings often involve contractual commitments, non-refundable deposits, and strict room utilization and attrition requirements.
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Theater & Shows: Nearly all box office purchases are final and non-refundable. We must purchase these tickets in advance to secure seating for our groups.
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Fairness to Other Travelers: Trip pricing is based on the minimum number of participants anticipated by the group organizer. When travelers register, we make commitments and bookings based on those numbers. If participants withdraw, the remaining travelers may face increased costs to cover the difference. Our policy helps protect those who remain committed to the trip.
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Planning & Administrative Costs: Considerable time and resources go into organizing each trip, including research, vendor negotiations, phone calls, emails, follow-ups, reservations, and coordination. These costs are incurred well before departure and cannot be recovered if a traveler or group cancels.
Our Commitment to You
Our goal is to provide affordable, well-organized, and memorable travel experiences while being fair to every participant. Our non-refundable payment policy allows us to meet our financial commitments to travel partners, protect the interests of all registered travelers, and continue delivering the quality experiences our groups expect from us.
We sincerely appreciate your understanding as we do all we can to provide amazing experiences for EVERY traveler!
WE TRAVEL: What is it?
A third-party online platform that assists us and our group leaders by registering travelers from a group for trips we provide.
DATA RETENTION: What data do you require and keep?
Personal Information: GTC only collects the required information for each traveler at the time of registration to attend the trip and create the group roster. We do not use this information to solicit new business, nor do we share this information with anyone outside our organization.
Credit/Debit Cards: GTC does not see, record or collect ANY credit/debit card information as this is the role of WeTravel to process that information. GTC can only see the payment amounts and dates they were processed but no other information.
Payment Information: WeTravel also maintains very strict control of any data it collects when processing payments for a traveler and does not share payment information with anyone besides the credit/debit card payment processors.
LOGIN HELP: I forgot my login password. What do I do?
GTC does not know or keep your login information so you will need to go to the WeTravel website [WeTravel.com] and click on the "Sign In" button at the top right of their page. When the login page appears, enter your email and click "Next". When they request your password, click on the "Forgot password?" link then follow the steps to reset your password.
