Ask the right questions.
Verify the answers.
It’s amazing that people are willing to so much of their groups’ money to a company without having first verified some of the MOST IMPORTANT information:
Do you carry BOTH General Liability AND Errors & Omissions Insurance? (VERY different policies)
ERRORS & OMISSIONS INSURANCE:
Many states require travel companies to carry a very basic “Errors & Omissions” policy, normally $1 Million coverage. This is good, but this type of policy mostly protects the company itself and NOT your group or its’ payments to that company.
What is absurd is that travel companies actually promote E&O Policy as a ‘benefit’ to you when, in fact, it does little for you at all.